

Customer service
Customer Service – Favretto – Grindtech

Our customer service is always ready to respond to any need with professionalism and promptness.
Whether you need a replacement part, a system upgrade, scheduled or unscheduled maintenance, or intervention to restore your machine’s original geometry and precision, our team of experts is here to provide maximum support and ensure the operational continuity of your grinding machine.
We are dedicated to keeping your machines performing at their best, establishing an ongoing relationship to build a long-term partnership, and ensuring a comprehensive assistance service.
Reliability
We build long-lasting relationships
Expertise
We ensure comprehensive customer service
Our customer service is always ready to respond to any need with professionalism and promptness. Whether you need a replacement part, a system upgrade, scheduled or unscheduled maintenance, or intervention to restore your machine’s original geometry and precision, our team of experts is here to provide maximum support and ensure the operational continuity of your grinding machine.
We are dedicated to keeping your machines performing at their best, establishing an ongoing relationship to build a long-term partnership, and ensuring a comprehensive assistance service.

Maintenance services
The availability of original spare parts, specialized technicians, and, as manufacturers, our in-depth knowledge of all the construction specifications guarantees an excellent final result.
We offer complete coverage for all possible maintenance needs, with the option to use new parts or, in some cases, reconditioned ones for strategic components and the return or trade-in of the parts for reparation.

Maintenance Services
The availability of original spare parts, skilled technicians and knowledge, as manufacturers, of all construction specifications are a guarantee of an excellent end result.
We offer complete coverage for all possible maintenance needs, with the option to use new parts or, in some cases, reconditioned ones for strategic components and the return or trade-in of the parts for reparation.

Mechanical overhauls
Our lean and well-organized structure allows us to perform technical interventions quickly, punctually, and competently. The availability of original spare parts, specialized technicians, and, as manufacturers, our in-depth knowledge of all the construction specifications guarantees an excellent final result. We offer complete coverage for all possible maintenance needs, with the option to use new parts or, in some cases, reconditioned ones for strategic components and the return or trade-in of the parts for reparation.
Mechanical
overhauls

Electrical parts overhauls
Electrical maintenance includes replacing control units with the latest available solutions and using components installed on new machines; replacing electronic boards, axis motors, encoders, and table reading systems; and working on the electrical and electronic components of the machine and its control panel.
Electric parts
overhauls

Mechanical and electrical overhauls
The complete overhaul service includes disassembling the machine at our workshop and checking each part; salvaging components in good condition and replacing those that are too worn; cleaning, repainting, and performing a geometric test of the machine, with the issuance of new technical documentation if necessary.
Mechanical and electrical
overhauls

Electrical maintenance includes replacing control units with the latest available solutions and using components installed on new machines; replacing electronic boards, axis motors, encoders, and table reading systems; and working on the electrical and electronic components of the machine and its control panel.
Electric parts
overhauls

The complete overhaul service includes disassembling the machine at our workshop and checking each part; salvaging components in good condition and replacing those that are too worn; cleaning, repainting, and performing a geometric test of the machine, with the issuance of new technical documentation if necessary.
Mechanical and electrical
overhauls


MECHANICAL OVERHAULS
Our overhauls and work to renew your grinding machine
Spindles
We offer new or reconditioned grinding head units, with the option to return or trade in the ones that need repair, including bearings and necessary spare parts. We handle disassembly at the customer’s site, overhaul at our facility, and reassembly quickly to minimize machine downtime. The intervention includes geometric tests to guarantee functionality and precision. We guarantee that all refurbished spindles are of Favretto quality.
Work processes
We specialize in scraping the machine bed guides, ensuring precision alignment between the bed and the table, and replacing the anti-friction material on the guides. Additionally, we perform machine leveling and general overhaul of various components, replacing those necessary, such as the hydraulic cylinder group, transverse, vertical, and dresser units.
Spare parts
Our spare parts service with original parts, made by us or purchased directly from the manufacturer in the case of trade parts, offers significant advantages. Timeliness in supply reduces downtime, ensuring operational continuity. In addition, the quality of original parts ensures perfect compatibility and guarantees continuity of grinding machine performance. Relying on manufacturer’s parts means investing in safety and efficiency, protecting the integrity of your production.

Spare parts
Our spare parts service with original parts, made by us or purchased directly from the manufacturer in the case of trade parts, offers significant advantages. Timeliness in supply reduces downtime, ensuring operational continuity. In addition, the quality of original parts ensures perfect compatibility and guarantees continuity of grinding machine performance. Relying on manufacturer’s parts means investing in safety and efficiency, protecting the integrity of your production.


Training
Training is another essential service we offer to customers both in the start-up phase of the plant and in other phases of the grinding machine’s life, for the arrival of new personnel or for the need to review the different processing steps. With our training interventions, the effectiveness and efficiency of machining operations can be maximized. With proper training, operators can make the most of the machine’s potential, reducing waste and increasing the speed of execution. A well-trained staff not only prevents errors and malfunctions, but also optimizes the quality of the final product, ensuring competitiveness and success in the marketplace. All operation and maintenance courses are available for all grinding machine models and can be conducted at the customer’s site.

Training
Training is another essential service we offer to customers both in the start-up phase of the plant and in other phases of the grinding machine’s life, for the arrival of new personnel or for the need to revise the various processing steps.
With our training efforts, you will be able to maximize the effectiveness and efficiency of your machining operations.
With proper training, operators can make the most of the machine’s potential, reducing waste and increasing speed
of execution.
A well-trained staff not only prevents errors and malfunctions, but also optimizes the quality of the final product, ensuring competitiveness and success in the market.
